Support
Need help with HVAC Flat Rate? Write to us. We read every message.
Email: support@hvacflatratepricingsoftware.com
Tell us what you were doing and what went wrong. If you can, say which phone you use. Please do not send passwords or card numbers.
Quick answers
Where is my work saved?
On your phone first. It works with no signal. An account is optional. If you make one, your work also syncs to your other devices.
How do I move to a new phone?
Make a free account on the old phone. Open Settings, then Account. Sign in with the same account on the new phone and your work comes with you. You can also make a backup file: open Settings, then Your data, then Make a backup.
How do I cancel my subscription?
Open the Settings app on your iPhone. Tap your name, then Subscriptions. Pick HVAC Flat Rate and tap Cancel. Cancel at least 24 hours before the trial or the period ends so you are not charged again. We cannot cancel it for you, because Apple handles the payment.
I paid, but the app does not know.
Open the app, go to Settings, and tap Restore purchases. Use the same Apple account you paid with.
How do I delete my account?
Open Settings, then Account, then Delete my account. This removes your account and the copy of your work on our server. Your work on your phone stays until you remove the app. Make a backup first if you want to keep it.
Can I use it in a web browser?
Yes. Open hvacflatratepricingsoftware.com/app on any computer or phone.